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Germin8

Germin8
Founder and CEO
More and more consumers use social media as a means to share their experiences. These conversations are a great opportunity for brands to engage with customers and create brand advocates. If this is handled badly, this could lead to reputation loss. ; ; Trooya is a social media contact center, helps companies connect with customers about their queries, grievances or leads. Just like a phone contact center, it contains intelligent workflows that understand what the customer is writing about, assigns it to the right agent and helps them resolve. ; ; Trooya also provides analytics to help understand voice of customer and reduce cost